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Frequently Asked Questions
What are my payment options?
We offer a range of payment options for your convenience, including e-check, Venmo (up to the maximum allowable transaction limit), and PayPal. If you have specific preferences or unique payment needs, let us know, and we’ll do our best to accommodate.
What do you pay for gold, silver, and platinum?
We pay up to 90% of the melt value based on the live bid price on Kitco.com. The exact payout depends on the quality, purity, and condition of your items. For example, well-preserved coins or jewelry may fetch closer to the maximum value.
How long does it take to get my offer?
You will receive a detailed offer during the virtual experience, allowing you to make an informed decision on the spot.
How long does it take to get paid?
We pride ourselves on fast payouts. Once we finalize the virtual experience and you accept our offer, payment is issued within 30 minutes. Our goal is to ensure a smooth and speedy process.
Can I change my payment method?
Yes, you can change your payment method at any point before the payment is processed. Just inform us of your preferred method.
If I sell, what are my tax reporting requirements?
You do not need to report the transaction for tax purposes. However, we recommend consulting a tax professional for specific advice based on your financial situation.
What do you buy?
We purchase a variety of valuable items, including precious metals (gold, silver, platinum), coins, sterling silver flatware and hollowware, as well as vintage and new watches or timepieces. If you have other valuable items, feel free to inquire, and we’ll evaluate them.
What kind of gold do you buy?
We buy all types of gold, including gold jewelry, bullion, coins, scrap gold, and gold accessories. Whether it’s new, used, or even broken, we’re happy to assess its value.
Do you buy diamonds?
Yes, we buy diamonds. Whether set in jewelry or loose, we evaluate each diamond based on its cut, clarity, carat, and color to provide a competitive offer.
Do you buy gemstones?
Yes, we purchase a variety of gemstones. We assess them individually for quality and market value, so you get the best possible offer.
Do you buy coins, bars, or bullion?
Absolutely. We specialize in coins, bars, and bullion, whether they are gold, silver, or platinum. We offer competitive payouts based on live market values.
Do you buy dental gold?
Yes, we accept dental gold as well. Even if it’s mixed with other metals, we can refine and assess its value.
Do you buy silver?
Yes, we purchase silver in all forms, including jewelry, coins, bullion, flatware, and more.
Are there items you don’t buy?
Yes, we do not purchase items that lack melt value or numismatic value. Examples include costume jewelry or base metal items.
Do you provide shipping insurance?
Yes, we provide shipping insurance up to $5,000 to ensure your items are protected during transit.
Do you provide additional insurance for high-value items?
Yes, additional insurance is available for high-value items. We’ll coordinate based on the specific value and nature of your items.
Can I send heavy or bulky items?
Yes, we accept heavy or bulky items. For larger shipments, we can provide special packing instructions to ensure safe delivery.
Safe packing and shipping instructions?
We’ll send you detailed packing instructions to your email, including tips for securely packaging your items to prevent damage during shipping.
How long will it take for my items to be received once they are in the mail?
Once shipped, items typically arrive within about a week. Tracking is provided so you can monitor the shipment's progress.
What are your shipping options?
We primarily use FedEx, but if you have a preferred shipping provider, we’re happy to discuss alternate options.
How much does it cost?
It’s completely free. We cover shipping, evaluations, and all other associated costs.
How long does it take?
Our virtual experience can take anywhere from 10 minutes to over an hour, depending on the size and complexity of your collection. We strive to make the process as efficient as possible.
Are my items safe?
Yes, your items are insured throughout the process, and we take every precaution to ensure their security and safe handling.
How do I know if my item is gold, silver, or platinum?
We’ll assist you during the evaluation process to determine the metal type, purity, and value. You can also look for hallmarks or stamps on the item, which often indicate the metal type.
Do you have any storefront locations?
Yes, our physical location is at 6310-A Springfield Plaza, Springfield, VA 22150, where you can bring items in person.
What happens if I want my items back?
If you decide not to sell, we will promptly return your items at no cost to you.
Do I have to pay for my items to be returned?
No, we cover all return shipping costs to ensure a risk-free experience.
What is your Satisfaction Guarantee?
We guarantee your satisfaction by providing transparent evaluations, competitive offers, and a seamless process from start to finish.
What is your Best Price Guarantee?
We promise to offer you the most competitive prices based on live market data and the quality of your items. If you receive a better verified offer elsewhere, let us know, and we’ll do our best to match or exceed it.
Need more details? We’re just a call away at 703-585-1964
Need more details?
We’re just a call away at 703-585-1964
